The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfil your order, I will receive certain information (which you gave Etsy to provide to me), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide me with additional personal information (for a custom order, for example), if you contact me directly.
How I use your information:
I will use this information:
1) To fulfil your order
First and foremost, I need to use and process your information to mail you the goods you ordered.
2) To contact you
I may use your contact details to communicate with you about your order, both before and after I send you goods, or for promotional messages about offers you might be interested in. You can opt-out of promotional messages at any time, by messaging me
3) For legal reasons
I may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.
I’ll only keep your personal data as long as is necessary to fulfil these purposes.
Keeping your information private and secure:
I will only share your information for very limited reasons and circumstances, as follows:
1) If you agree
2) With service providers (including delivery companies and payment processors
3) With Etsy
4) For legal reasons (including in the event of a dispute, or if I have a good faith belief that applicable law requires that I share the info with a third party)
If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete your personal information. If you have any questions about these rights please convo me
Jenny Hoole / JHSglass
Please remember all my items are made from glass so please take care - and are not suitable for children or pets.